Coaching & Operations Advisory

You're everyone else's thinking partner. Who's yours?

Practical coaching and advisory for executives, Chiefs of Staff and senior operators. Goal-setting, problem-solving and working out what's next.

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Helena Horsburgh

12+ years in operator roles at Dropbox  ·  Twilio  ·  Stripe  ·  Personio  ·  Now helping others do their best work

About Helena

More than a decade in the engine room and now helping others to lead.

I've spent more than a decade at some of the fastest-growing tech companies in the world - Dropbox, Twilio, Stripe and Personio - building operating models, running complex cross-functional programmes, and partnering with CEOs and executive teams on their hardest challenges.

Along the way, I realised the part I loved most wasn't the spreadsheets (though I like those too) but the problems we were solving. I thrive in the rough and tumble of a complex project, or when helping leaders find clarity when things feel messy. I've helped colleagues and friends make big career moves and maximise their impact in their new environment.

That's what led me to train as an executive coach with the British School of Coaching, and to start building this practice.

I work with senior leaders and Chiefs of Staff in the tech industry who are ambitious, thoughtful, and need space to work through challenges: whether that's growing into a bigger role, leading through uncertainty, or needing a thinking partner they can be honest with.

Qualifications Level 7 Certificate in Coaching & Mentoring, British School of Coaching MBA, Quantic School of Business & Technology BA German & Linguistics (First Class), University of Oxford

Specialism

For Chiefs of Staff

The Chief of Staff role is one of the most demanding and least supported in any organisation. I've done it, and I coach people doing it now. Whether you're finding your feet in the role, growing your impact or thinking about what comes next, I offer targeted coaching built around the specific challenges of operating at that level.

For Leaders

I've spent more than a decade working alongside senior leadership teams on operational and people challenges. That includes org design, culture building and leading through restructures. If you're navigating something in that space, or just need a thinking partner who understands your environment, I can help.

How I can help

01

Executive Coaching

1:1 coaching for leaders navigating leadership challenges, career transitions, or the pressure of a high-growth environment. A confidential space to break down problems, make plans and move forward.

02

Chief of Staff Development

Coaching and mentorship for Chiefs of Staff who want to sharpen their impact and grow in the role or plan what's next.

03

Operations Advisory

Project-based advisory for organisations looking for ops thinking without the full-time headcount. I bring the experience to design the programme, get leaders aligned around it and then drive execution.

04

Workshop & Onsite Facilitation

Facilitation for leadership onsites and strategy sessions, focused on driving decisions and actions, and ensuring everyone's voice is heard.

How I work

Every engagement is shaped around what you need, but a few things stay consistent.

Real industry context

I've sat in the rooms you're sitting in. I understand the pace, the politics, and the pressure of high-growth tech, which means less time setting the scene and more time getting to the actual work.

A safe space to be honest

Coaching only works when you can say what you really think. I hold a confidential, non-judgmental space where you can surface what's going on, knowing it stays between us.

Action, not just insight

I draw on solution-focused coaching methods, grounded in what's working, what isn't, and what you're going to do about it.

As structured as you like

I have a programme of activities we can work through together to diagnose, reflect on and address your challenges, or we can keep the space open to evolve with your situation.

Kind words

"Working with Helena was a game-changer. Her deep understanding of the tech industry, combined with her open and warm approach, helped me navigate a leadership transition I wasn't sure I was ready for. Her guidance has been invaluable."
Chief of Staff, Series B startup
"Helena is not just a coach, she's a strategic partner. Her approach helped me refine my leadership style and genuinely embrace the change happening around me. I'd recommend her without hesitation."
Head of Sales, Series D scale-up

Ready to talk?

If you're curious about working together, get in touch.